亚马逊卖家账号关联解封过程案例讲解

一个欧洲账号在注册的时候涌现了信息关联的问题，被亚马逊移除了账号权限，我们预备了相应的信息证明文件，包含IP地址、信誉卡账单、水电费账单等，同时附上了PofA（行动计划），邮件正文，供大家参考:

DearSellerPerformanceTeam，

Iamappealingtheremovalofmyselligprivileges，whichoccurredaferIexpandedintoEUmarketplacesandfailedtopasstheinitialverification.Pleasereviewmyplanbelow.

Rootcauseofthesuspension:

1.MysellingprivilegeswereremovedrightafterIexpandedintoEUmarketplacesbecauseIdidn'；tsupplythedocumentsthatexactlymatchthenameonSellerCentral.

2.IhavereviewedalltheinformationandnowIcanprovidedocumentsthatexactlymatchthedetailsonSellerCentral.

Actionstakentoresolveissues:

Isolvedtheproblemswithmyaccountbysubmittingthefollowing:

1.Iamsubmittingautilitybilldatedwithinthelast90days.

2.Icanverifythereisacurrentandvalidcreditcardonfile.

Stepstakentopreventissuesinthefuture:

IhaveformulatedandimplementedthefollowingplanofactioninordertoensurethatIdonotviolateAmazon'；ssellingpoliciesnoworinthefutureAllofthesestepshavebeenreviewedwithmyteam:

1.Toaddresstheissuesraised，IhavecarefullyreadandunderstoodmybusinesssolutionsagreementwithAmazonandAmazon'；spolicies，payingcarefulattentiontoAmazon'；santi-counterfeitingpolicyandintellectualpropertypolicy.Ihavestudiedtheprohíbitedsellerbactivities，aswellasproductdetailpagerulesandconditionguidelinesinSellerCentralhelp.MyteamandIwillcarefullyexamineeachandeveryAmazonListing，includingimages，tomakesurethateachproductIamsellingisauthentic，authorized，compatible，andmatchesexactlytheproductbeingdepictedintheListingineveryway，anddoesnotviolateanycopyright，trademarkortradenameofanythirdparties，andIwillmonitortheListingsonaregularbasistoensurethattheyarealwaysaccurateandcomplete.AnyproductsthatdonotmatchtheListingineveryrespectwillbedeletedfrominventory.

2.IhavereviewedandwillregularlymonitorAmazon'；scontentguidelinesforanychangestomakesureIamoperatingwithinthoseguidelines.

3.IntheeventIamunsureofanyitemImaychooetolistforsaleonAmazon.com，wewillcontactAmazonSellerSupportforconfirmationbeforeListingitforsale.

4.Iwillrespondimmediately，innocasemorethan24hours，toallcustomerinquiriesandrefundandallreturnrequestswillbehonoredbeforeanymattersprogresstoA-Zclaims，andwillprovideexcellentcustomerserviceandcommunicationinorderthateachcustomerhasagoodshoppingexperienceonAmazonandissatisfiedwiththeproductsIoffer.

5.Iwillmonitorcustomerreturnsandcomplaintsonanyproducts，aswellascustomerreviewsonproductsIoffer，asaqualitycontrolmeasure，toprovideagoodcustomerexperience，Iwillpromptlyreplaceorrefundanyproductsinresponsetoanycustomercomplaints.Anyproductsthatappeartocreateapoorcustomerexperiencewillbewithdrawnfrommyinventory.

IhaveeducatedmyselfonAmazon'；spoliciesandputsufficientbusinessproceduresintoplacetocomplywithyourpolicies.Pleasereinstatemysellingprivileges.

Thankyouforyourconsideration，

KSIAK

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